icoach, located at Binckhorstlaan 36, 2516 BE The Hague, is responsible for the processing of personal data as reflected in this privacy statement.
2516 BE The Hague
Personal data we process
icoach processes your personal data because you use our services and/or because you provide these data to us yourself.
Below you will find an overview of the personal data we process:
- First and last name
- Date of birth
- Address details
- Phone number
- Email address
- IP address
- Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
- Information about your activities on our website
- Internet browser and device type
Special and/or sensitive personal data we process
icoach processes the following special and/or sensitive personal data about you:
For what purpose and on what basis we process personal data
icoach processes your personal data for the following purposes:
- Calling or emailing you if necessary to carry out our services.
- To inform you about changes in our services and products
- To offer you the possibility to create an account
- To deliver goods and services to you
- icoach analyzes your behavior on the website in order to improve the website and tailor the products and services offered to your preferences.
- icoach also processes personal data if we are legally obliged to do so, such as data we need for our tax return.
How long we keep personal data
icoach does not retain your personal data for longer than is strictly necessary to fulfill the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:
Personal data: as long as account uses the application + 6 months.
Sharing personal data with third parties
icoach does not sell your information to third parties and will only provide it to third parties if this is necessary to execute our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. icoach remains responsible for this processing.
Cookies, or similar techniques, that we use
icoach uses only technical and functional cookies. And analytical cookies that do not invade your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone the first time you visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. They also allow us to optimize our website. You can opt out of cookies by configuring your Internet browser to stop storing cookies. In addition, you can also delete any information previously stored via your browser settings.
View, correct or delete data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your possible consent for data processing or object to the processing of your personal data by icoach and you have the right to data portability. This means that you can request us to send the personal data we have on you in a computer file to you or another organization named by you.
You can send a request for inspection, correction, deletion, data transfer of your personal data or a request to withdraw your permission or objection to the processing of your personal data to firstname.lastname@example.org.
To make sure that the request for inspection is made by you, we ask you to send a copy of your ID with the request. In this copy, erase your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks.
How we secure personal data
icoach takes the protection of your data seriously and takes appropriate measures to protect against misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not secure or there are indications of misuse, please contact our customer service or via email@example.com